{"id":1303,"date":"2018-07-21T06:25:49","date_gmt":"2018-07-21T06:25:49","guid":{"rendered":"http:\/\/www.marketingwithmiles.com\/?p=1303"},"modified":"2018-07-21T10:51:09","modified_gmt":"2018-07-21T10:51:09","slug":"signs-need-another-call-scheduling-solution","status":"publish","type":"post","link":"https:\/\/www.marketingwithmiles.com\/signs-need-another-call-scheduling-solution\/","title":{"rendered":"Signs You Need Another On-Call Scheduling Solution"},"content":{"rendered":"<p style=\"text-align: justify;\">Perhaps your on-call strategy isn\u2019t working even after implementing it. Of course, everyone wants support services that are available at all hours. Your on-call process could be inefficient, outdated, or clunky. You could be having a solution to your <strong><a href=\"https:\/\/www.pagerduty.com\/blog\/5-signs-you-need-an-it-on-call-schedule-cure\/\" rel=\"nofollow\">IT on call<\/a><\/strong> rotation, but you aren\u2019t sure where to start. Today\u2019s companies have access to numerous\u00a0<a href=\"https:\/\/en.wikipedia.org\/wiki\/On_call_shift\" rel=\"nofollow\">on-call<\/a>\u00a0scheduling methods. While some of them seem sophisticated, each has its limitations.<\/p>\n<p style=\"text-align: justify;\"><strong>Dropped Alerts<\/strong><\/p>\n<p style=\"text-align: justify;\">While it seems sophisticated, one can use monitoring tools to automate incident alerts. For instance, companies can send out an SMS message or emails and configure telephone numbers and addresses through their monitoring tools. However, this option only works for single-level on-call scheduling.<\/p>\n<p style=\"text-align: justify;\"><strong>Delayed Response Time<\/strong><\/p>\n<p style=\"text-align: justify;\">Deploying a 24hours Network Operating Center is a less complicated, but labor-intensive on-call scheduling option. It involves the deployment staff members to identify problems and monitor metrics all day manually. Staff members have to notify the person in charge of on-call scheduling to resolve any issue that may have popped up. Not only is this costly, but also inefficient in many ways. A lot of time goes to waste when diagnosing a problem, looking up who is on call, and sending them a notification.<\/p>\n<p style=\"text-align: justify;\"><strong>Notification Fatigue<\/strong><\/p>\n<p style=\"text-align: justify;\">Some companies opt to send out SMS blasts and emails to everyone on the team to minimize their on-call scheduling costs. Not only is this unfair, but also inefficient to the entire team. In fact, this decreases the sense of urgency and creates spam when the incident team receives alerts. It will also necessitate the need to buy a personal and work phone for your employees. Moreover, team members will often leave issues unacknowledged hoping that someone else will acknowledge them in the last minute. Consequently, more employees will quit especially when the company fails to respect their downtime.<\/p>\n<p style=\"text-align: justify;\"><strong>Unfair On-Call Burden<\/strong><\/p>\n<p style=\"text-align: justify;\">Today\u2019s companies hand off a single pager or phone to the next on-call person and use it as an\u00a0<a href=\"https:\/\/www.forbes.com\/sites\/marciaturner\/2016\/12\/31\/is-on-call-scheduling-in-retail-coming-to-an-end\/#224e1085c0aa\" rel=\"nofollow\">on-call solution<\/a>. While many organizations still use this solution, it often seems antiquated in today\u2019s smartphone age. However, this method doesn\u2019t work well when the on-call phone loses signal. It may also not work if the pager or on-call telephone get damaged or lost. Moreover, this solution can\u2019t be ideal for a company with its team spread across a vast region.<\/p>\n<p style=\"text-align: justify;\"><strong>No Authoritative On-Call Schedules Source<\/strong><\/p>\n<p style=\"text-align: justify;\">Many companies often send CSV or Excel via email to notify everyone the person that will be in charge of on-call for the next week or month. Similarly, that creates a noisy inbox and leave the incident team wondering what will happen if changes are done on an on-call schedule. You are not alone if you are facing any of the above issues. Many companies are experiencing the nightmare of inefficient on-call scheduling. However, one can use a single platform to increase efficiency and simplicity and address all of the above problems. It\u2019s also possible to use a single platform to escalate rules, manage the entire on-call schedules, and alleviate all of the above issues.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Perhaps your on-call strategy isn\u2019t working even after implementing it. Of course, everyone wants support services that are available at all hours. Your on-call process could be inefficient, outdated, or clunky. You could be having a solution to your IT on call rotation, but you aren\u2019t sure where to start. Today\u2019s companies have access to [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":1308,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Signs You Need Another On-Call Scheduling Solution - Marketing With Miles<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketingwithmiles.com\/signs-need-another-call-scheduling-solution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Signs You Need Another On-Call Scheduling Solution - Marketing With Miles\" \/>\n<meta property=\"og:description\" content=\"Perhaps your on-call strategy isn\u2019t working even after implementing it. Of course, everyone wants support services that are available at all hours. Your on-call process could be inefficient, outdated, or clunky. You could be having a solution to your IT on call rotation, but you aren\u2019t sure where to start. Today\u2019s companies have access to [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketingwithmiles.com\/signs-need-another-call-scheduling-solution\/\" \/>\n<meta property=\"og:site_name\" content=\"Marketing With Miles\" \/>\n<meta property=\"article:published_time\" content=\"2018-07-21T06:25:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-07-21T10:51:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.marketingwithmiles.com\/wp-content\/uploads\/2018\/07\/1-8.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"700\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Elizabeth McGregor\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Elizabeth McGregor\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.marketingwithmiles.com\/signs-need-another-call-scheduling-solution\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.marketingwithmiles.com\/signs-need-another-call-scheduling-solution\/\"},\"author\":{\"name\":\"Elizabeth McGregor\",\"@id\":\"https:\/\/www.marketingwithmiles.com\/#\/schema\/person\/69d312b164ab754294881855a839279d\"},\"headline\":\"Signs You Need Another On-Call Scheduling Solution\",\"datePublished\":\"2018-07-21T06:25:49+00:00\",\"dateModified\":\"2018-07-21T10:51:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.marketingwithmiles.com\/signs-need-another-call-scheduling-solution\/\"},\"wordCount\":520,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.marketingwithmiles.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.marketingwithmiles.com\/signs-need-another-call-scheduling-solution\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.marketingwithmiles.com\/wp-content\/uploads\/2018\/07\/1-8.jpg\",\"articleSection\":[\"Marketing\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.marketingwithmiles.com\/signs-need-another-call-scheduling-solution\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.marketingwithmiles.com\/signs-need-another-call-scheduling-solution\/\",\"url\":\"https:\/\/www.marketingwithmiles.com\/signs-need-another-call-scheduling-solution\/\",\"name\":\"Signs You Need Another On-Call Scheduling Solution - Marketing With Miles\",\"isPartOf\":{\"@id\":\"https:\/\/www.marketingwithmiles.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.marketingwithmiles.com\/signs-need-another-call-scheduling-solution\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.marketingwithmiles.com\/signs-need-another-call-scheduling-solution\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.marketingwithmiles.com\/wp-content\/uploads\/2018\/07\/1-8.jpg\",\"datePublished\":\"2018-07-21T06:25:49+00:00\",\"dateModified\":\"2018-07-21T10:51:09+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.marketingwithmiles.com\/signs-need-another-call-scheduling-solution\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.marketingwithmiles.com\/signs-need-another-call-scheduling-solution\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.marketingwithmiles.com\/signs-need-another-call-scheduling-solution\/#primaryimage\",\"url\":\"https:\/\/www.marketingwithmiles.com\/wp-content\/uploads\/2018\/07\/1-8.jpg\",\"contentUrl\":\"https:\/\/www.marketingwithmiles.com\/wp-content\/uploads\/2018\/07\/1-8.jpg\",\"width\":800,\"height\":700},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.marketingwithmiles.com\/signs-need-another-call-scheduling-solution\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.marketingwithmiles.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Signs You Need Another On-Call Scheduling Solution\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.marketingwithmiles.com\/#website\",\"url\":\"https:\/\/www.marketingwithmiles.com\/\",\"name\":\"Marketing With Miles\",\"description\":\"Business &amp; 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