Comments on: Marketing Lessons from Disney World http://www.marketingwithmiles.com/marketing-lessons-from-disney-world/ The Marketing Edge: Internet marketer Miles Baker interviews successful online marketers, finds out what they do, how they do it, and what gives them the marketing edge. Sun, 07 Sep 2008 21:00:58 +0000 http://wordpress.org/?v=2.6 By: Teri Harvey http://www.marketingwithmiles.com/marketing-lessons-from-disney-world/#comment-39011 Teri Harvey Mon, 16 Apr 2007 17:10:22 +0000 http://www.marketingwithmiles.com/marketing-lessons-from-disney-world/#comment-39011 Hey, Miles. I'm pleased that you had a great time at Disney World! I am on the Disney College Program and my major is marketing. If there is one thing I've learned from Disney it is that customer service is everything! Merchandizing is great, but it is the cast members that make the difference. We have a saying backstage at Disney "We make the magic." The employees are given free reign to make the customer happy in whatever way they can. We think of new things every day (on our own) to make guests happy. Disney doesn't tell us to do most of the good things we do. I put on my dork costume and a smile every day because I know I'm a part of one of the greatest shows on earth. If someone comes into work unhappy, I try my darndest to put a smile on their face whether it be entertaining their kids, giving them a free brownie, getting them into the restaurant as fast as I possibly can. As long as they know you are genuinely trying to make them happy, they will feel better. These are the things that keep them coming back year after year no matter what the cost. You can’t put a price on good customer service. It is priceless. I hope you come back and see us soon! Thanks Teri Harvey Hey, Miles. I’m pleased that you had a great time at Disney World! I am on the Disney College Program and my major is marketing. If there is one thing I’ve learned from Disney it is that customer service is everything! Merchandizing is great, but it is the cast members that make the difference. We have a saying backstage at Disney “We make the magic.” The employees are given free reign to make the customer happy in whatever way they can. We think of new things every day (on our own) to make guests happy. Disney doesn’t tell us to do most of the good things we do. I put on my dork costume and a smile every day because I know I’m a part of one of the greatest shows on earth. If someone comes into work unhappy, I try my darndest to put a smile on their face whether it be entertaining their kids, giving them a free brownie, getting them into the restaurant as fast as I possibly can. As long as they know you are genuinely trying to make them happy, they will feel better. These are the things that keep them coming back year after year no matter what the cost. You can’t put a price on good customer service. It is priceless. I hope you come back and see us soon!

Thanks

Teri Harvey

]]> By: Sandy Hall http://www.marketingwithmiles.com/marketing-lessons-from-disney-world/#comment-272 Sandy Hall Sat, 01 Jul 2006 01:28:12 +0000 http://www.marketingwithmiles.com/marketing-lessons-from-disney-world/#comment-272 Hey Miles, You couldn't have the Incredibles give you a tight fitting super costume for the pic? You would have fit right in.. (Incredible Miles) Love Ya Miles... Warmest Regards, Sandy Hall Hey Miles,

You couldn’t have the Incredibles give you a tight fitting super costume for the pic?

You would have fit right in.. (Incredible Miles)

Love Ya Miles…

Warmest Regards,
Sandy Hall

]]> By: its_me_shaners http://www.marketingwithmiles.com/marketing-lessons-from-disney-world/#comment-201 its_me_shaners Sun, 11 Jun 2006 21:27:12 +0000 http://www.marketingwithmiles.com/marketing-lessons-from-disney-world/#comment-201 Too funny Miles, looks like you should have been a stunt double. Too funny Miles, looks like you should have been a stunt double.

]]> By: Miles Baker http://www.marketingwithmiles.com/marketing-lessons-from-disney-world/#comment-193 Miles Baker Thu, 01 Jun 2006 18:24:17 +0000 http://www.marketingwithmiles.com/marketing-lessons-from-disney-world/#comment-193 Haha, thanks! Haha, thanks!

]]> By: eric http://www.marketingwithmiles.com/marketing-lessons-from-disney-world/#comment-191 eric Thu, 01 Jun 2006 06:55:56 +0000 http://www.marketingwithmiles.com/marketing-lessons-from-disney-world/#comment-191 Nice pic dude! You actually kind of fit in with the Incredibles ;) Nice pic dude! You actually kind of fit in with the Incredibles ;)

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